FAQ
FAQ
Q1: What is the minimum order quantity (MOQ)?
A: Our minimum order quantity varies depending on the product type and complexity. Contact us for specific details based on your project.
Q2: What customization services do you offer?
A: We offer a wide range of customization services, including packaging design, private labeling, and bulk production. We can tailor our services to meet your brand’s unique needs.
Q3: What can i do before place the order ?
A: Confirm the produce picture,size,color,logo,shipping method payment method,delivery time,declared value,and other custom request.
Q4: Can I request samples before placing a bulk order?
A: Yes, we encourage clients to request samples to evaluate product quality, packaging, and overall satisfaction.
Q5: How do I get started with a custom order?
A: To get started, simply contact us to discuss your project. We’ll guide you through the process, from initial consultation to final delivery.
Q6: What payment methods do you accept?
A:We support payments in currencies such as RMB and USD,etc., including Bank of China(BOC), PayPal, UnionPay, Western Union, etc.
Q7:How do you deliver the products? And how long does it take?
A: We offer express cargo, air shipping, sea shipping, and other logistics transportation services. Small packages are typically shipped via express cargo such as UPS, FedEx, DHL, and TNT. If transportation requirements are not high, we also recommend air shipping and sea shipping.
Q8: If there is broken products?
A: We have a dedicated quality control department that carefully inspects products before shipment, but the transportation process is beyond our control. However, don't worry. Contact us immediately and take photos, and we will assist you in resolving the issue. In most cases, we will offer a discount or refund, which can be used for your next order.
